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Care requests, in context
Bring your care need, supporting information and next steps together in one request.
CARE PATHWAYS FOR PATIENTS AND FAMILIES
A clearer way to move through care.
Start with what is happening now. Organise care requests, important information and the next step in one calm, connected experience.
Start a care request
Keep the next step visible
Bring key information together
A shared care-team workspace
CARE UPDATE · PREVIEWCARE VIEW
— previewCare status
— viewRequest progress
—Health information
AR
Care-team review
Care detailsA private workspace helps authorised teams keep requests and next steps organised.
CARE COORDINATION
Less searching. More clarity for the next step.
Make every care conversation easier to follow: start with the need, bring context together and keep the next step visible.
StartCare requests
Turn a care need into a focused request with the details that matter.
SEE THE CARE JOURNEY ↗→
UnderstandCare information
Keep questions, documents and care information easy to revisit.
SEE THE CARE JOURNEY ↗→
FollowNext steps
Use one clear view to follow a request from start to next step.
SEE THE CARE JOURNEY ↗→
Review privacy before sharing health information
AI information does not replace professional advice
Service availability varies by provider and location
Use local emergency services for urgent needs
WHY FAMILIES CHOOSE MEDICAL ADVISOR
Build a clearer view of care requests, information and next steps.
When care moves from one conversation to the next, families need a better way to keep the details together. Medical Advisor gives requests, information and follow-up a shared home.
CRITICAL CARE MOMENT
TRADITIONAL SYSTEM (FRAGMENTED)
WITH MEDICAL ADVISOR
After a hospital visit
Traditional:
Important instructions, reports and questions are spread across paper, messages and memory.
With Medical Advisor:
Keep the request, the information and the next conversation in one clear place.
A new question at home
Traditional:
Families spend time finding the right information and deciding what to do next.
With Medical Advisor:
Start with the question and build a focused pathway for the next step.
Reports and prescriptions
Traditional:
Documents can be hard to find when they are needed for the next conversation.
With Medical Advisor:
Keep relevant care information organised and easier to revisit.
CARE, WITH A CLEARER THROUGH-LINE
Questions arise.
Vitals fluctuate.
Your next step stays clear.
Create a clearer handoff between the people, information and requests that shape a care journey.
01
Start with the needCapture the question and the context behind it
02
Bring the right people inGive families and authorised teams a shared view of what comes next
03
Keep the thread intactReturn to requests, updates and documents without starting over
Build a clearer view of care requests, information and next steps.
One patient journey.
Two powerful command views.
One experience for people navigating care. One workspace for authorised teams coordinating what comes next.
02
A connected family circle
Give the people around care a shared view of the journey ahead.
03
A focused care workspace
Help authorised care teams see the information they need to coordinate next steps.
SPECIALIZED CLINICAL PATHWAYS
The exact clinical support
your family needs.
Choose a pathway that matches the question in front of you, then organise the details needed for the next conversation.
Consultation pathways
Find the consultation pathway that best fits your care need.
View Protocol
Insurance information
Insurance and scheme eligibility depends on the plan, provider and individual request.
View Protocol
Health records
Review the privacy information to learn how health records are handled.
View Protocol
Home-care pathways
See how a home-care pathway can support the next stage of care.
View Protocol
Equipment information
Equipment options and availability vary by location, provider and request.
View Protocol
DIGNIFIED IN-HOME CARE
Care decisions. Made easier to follow.
Medical Advisor helps people keep their care requests, health information and next steps close when they need it most.
Care feels more manageable when the next step is clear and the important information is close.
THE PATIENT & FAMILY EXPERIENCE
Your care journey,
made easier to manage.
Start a care request, keep important details organised and follow the next step from your phone.
Care pathways
Choose a pathway that gives your care question a clear starting point.
Request updates
Follow the request and the next step without losing the context behind it.
Health records
Keep relevant documents and health information ready for the next conversation.
AI-supported information
Understand health information in clearer language and prepare better questions for a qualified professional.
AI summaries are strictly informational. AI information does not replace professional medical advice.
RECOVERY BETWEEN APPOINTMENTS
Care that continues
when the doctor leaves the room.
Keep the information and next steps around care organised between appointments.
Health information, organised
Keep relevant health documents and care details together in one place.
A clear view of what is next
Use a shared care view to keep requests, schedules and next steps easy to follow.
Better conversations around care
Bring the people around care into a more informed conversation.
Care organiser preview · no patient data
Care Journey Hub
A calm place to organise the next step
Ready when you are
Care requests
Start with your need, then keep the next step in view.
OrganisedCare pathway
Health documents
Keep important care information together and easy to revisit.
In one placeYour information
Next steps
Move through your care journey with clarity and confidence.
Clear viewYour journey
FIND THE RIGHT STARTING POINT
What kind of care do you need right now?
Choose what you need help with, then organise the information and next steps for that pathway.
CONSULTATION PATHWAYMEDICAL ADVISOR / CARE PATHWAY
Find a clearer starting point.
Bring your question and relevant information into one focused pathway.
CLINICAL DISPATCH PIPELINE
01
Share your question02
Add the relevant context03
Keep next steps in viewA CLEARER PATH THROUGH CARE
From the first question to
a more organised next step.
A simple, visible flow helps people turn a care need into a request, an informed conversation and a clearer next step.
01ASSESS
Start with the care need
Capture the question and the important details around it.
- Share key details
- Bring context together
- Start with clarity
02PLAN
Bring context together
Keep people, documents and the care conversation on the same page.
- Review the request
- Clarify the pathway
- Keep people aligned
03DISPATCH
Confirm the next step
Use the pathway to understand what needs to happen next.
- Confirm the next step
- Organise the details
- Keep the conversation focused
04MONITOR
Keep the journey visible
Return to request details and available information when you need them.
- Return to the request
- Review available updates
- Keep information close
Build a clearer view of care requests, information and next steps.
One care journey.
The information to move it forward.
Explore the information and pathways that can help turn a care question into a better prepared next conversation.
AI Report Assist
Make dense health information easier to read and prepare questions for a qualified professional.
Emergency information
Explore general emergency information; this service is not emergency response.
Consultation pathways
Find a focused starting point for the question you want to discuss.
Recovery and transition pathways
Keep the details around recovery organised as care moves from one setting to the next.
Insurance information
Understand the questions to ask about coverage before making a request.
Home-care options
Explore the home-care pathway and prepare the context needed for the next conversation.
Rehabilitation information
Explore rehabilitation information and bring a clearer set of questions to a qualified professional.
Equipment information
Understand which details matter when discussing equipment needs with a provider.
Health records
Keep the documents that matter together and review privacy information before sharing.
Diagnostic information
Prepare the details needed to discuss a diagnostic-related care request.
SEAMLESS PATIENT EXPERIENCE
Care conversations
built around the family.
From the first question through the next step, Medical Advisor helps families keep the care journey understandable and organised.
01
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Start with the question
Capture the care need and the information that helps explain it.
02
✓
Bring the right context
Make the request easier for the people around care to understand.
03
Keep the next step visible
Return to the request and available updates when you need them.
04
Keep information together
Bring related documents and care information into one clear view.
CARE WORKS BETTER WHEN CONTEXT IS SHARED
Connecting every stakeholder in
the care circle.
Medical Advisor gives people around care a shared place to understand the request, the information and what comes next.
01
Patients & families
A simple view of the request, the information around it and what comes next.
→ More clarity around every care conversation02
Care teams
The context to coordinate requests and guide the next conversation.
→ Less time piecing together the care story03
Hospitals and partners
A shared view of requests and information when care moves between people and places.
→ A more connected path through careCare contextShared for the next step
Care-team viewShared context
Request viewNext action
Family viewShared information
Coordination viewOrganised next step
CARE JOURNEYS, MADE CLEARER
Care pathways for
everyday questions.
See how a better-organised care journey turns everyday uncertainty into a more useful next conversation.
CARE SCENARIO
CARE REQUEST
Turn a care question into a request that carries the right context forward.
Bring the need, the relevant information and the next conversation into one structured view.
CARE SCENARIO
FAMILY SUPPORT
Make it easier for the people around care to understand what needs attention now.
A shared pathway keeps the question, the information and the next step connected.
CARE-TEAM WORKSPACE
A workspace view
for care teams.
A focused workspace for authorised teams to organise service requests, care information and follow-up.
- A structured view of service requests and care-team follow-up
- One place to organise care-team roles, request details and schedules
- Care information arranged for authorised people who need to act on it
Workspace access is limited to authorised administrators and care-team operators.
Medical Advisor
Search workspace...⌘K
PREVIEW
MA
CARE-TEAM WORKSPACE
Workspace overview
A focused view of requests, care information and the next action for authorised teams.
Care requests
—Overview
Schedules
—Overview
Team coordination
—Overview
Request overviewA visual layout for organised requests and follow-up.
REQUESTCONTEXTTEAM VIEWNEXT STEPTYPEVIEW
Care requestRequest detailsNo live record
Care context
CT
Authorised teamTeam view
—Next step
Request
Preview›
Care informationInformation reviewNo live record
Care context
CT
Authorised teamTeam view
—Next step
Review
Preview›
Workspace notesOrganise the context needed for the next conversation.
Request details
—Preview
Information review
—Preview
Follow-up notes
—Preview
Workspace boundariesAccess is limited to authorised people.
- Care-team accessPreview
- Request coordinationPreview
- Care informationPreview
- Access controlsAuthorised use
PRIVACY AND SAFETY
Care information deserves
clear boundaries.
Use Medical Advisor to organise care requests and information. For medical advice, diagnosis or emergency help, use the appropriate qualified professional or local emergency service.
Privacy before sharing
Read the privacy policy before uploading sensitive health documents.
Professional medical advice
AI-supported content is informational and cannot replace a qualified healthcare professional.
Emergency response
For urgent medical situations, use local emergency services. This app is not emergency response.
Provider details
Confirm the relevant provider and service details before making a request.
Keep key emergency numbers close.
If someone needs urgent help, contact the emergency service for your location. Ambulance services and options can vary by state or union territory.
Available across India
112
National Emergency Number
India’s unified number for urgent emergency assistance, including health services.
Call 112Availability varies by location
108
Emergency ambulance
Ambulance response for critical emergencies, trauma and accidents where this service operates.
Call 108Availability varies by location
102
Patient transport
Patient transport, with a focus on maternal and child health services where available.
Call 102Use the number and service available in your area. If you are outside India, contact your local emergency number.
FREQUENTLY ASKED QUESTIONS
Clear answers to your
care questions.
Straight answers about care requests, health information, the care-team workspace and the boundaries that matter before you begin.
Showing 11 of 11 answers
Medical Advisor is a healthcare services platform with a mobile app for people seeking care support and a companion web workspace for the teams who manage services and requests.
KEY TAKEAWAY
A mobile app for service requests and a separate care-team workspace.
YOUR NEXT STEP
Choose the next step that fits you.
Explore care options in the app, or see how care teams work with requests and records.